Terms and Conditions

Terms & Conditions

The following Terms and Conditions, made by flynas under Article 1 of annex III of the General Agreement, signed on 23rd August 2016, and shall apply to flynas Gift Vouchers (“Voucher”) purchased by you(“you”) from flynas Company LCC of PO Box 30516, Riyadh 11361, Kingdom of Saudi Arabia, (“Airline”) within the service ‘Gift Voucher’ (“Service”) to be redeemed for the purchase of an original booking to travel with the same airline.

1. Key Terms

As you read these conditions please note that:
  • “Airline”, We”, “Our”, “Ourselves” and “Us” means flynas Company LCC
  • “Booking”, “Ticket”, “Reservation” means the acquired right for one or several persons to travel with flynas Company LCC from a specific origin to a set destination at a certain date and time.
  • “Gift Voucher” or “Voucher” means the acquired alphanumeric code representing a specific economic amount, issued by the service upon purchase.
  • “You’”, “your”, “yourself”, “passenger”, “user” or “customer” means any person, purchasing, redeeming or attempting to redeem a flynas Gift Voucher valid for use when booking with flynas Company LCC

2. Accepting these Terms

Please read these terms before purchasing a flynas Gift Voucher. These set the conditions for you to purchase a flynas Gift Voucher and to redeem it. This is a legally binding contract between you and flynas Company LCC. In the event of any contradiction between the terms of service in any language other than the English language (such as Arabic), the terms of service in the English language shall always prevail. By reading these Terms and Conditions and processing the purchase you will be deemed to have accepted these Terms and Conditions.

3. Use of Service

A flynas Gift Voucher can only be issued when flynas Company LCC receives full payment of the due amount. During the purchase process of the flynas Gift Voucher, you will identify yourself (First name; Last name; Mobile phone; Email Address), indicate your desired flynas Gift Voucher value and delivery method. You have to enter your payment and contact details while accepting these Terms and Conditions. Once your purchase of the flynas Gift Voucher is completed, it cannot be cancelled or revoked. Your purchase cannot be modified or cancelled once completed.
Only one flynas Gift Voucher can be used per booking. Any outstanding amount due on the booking must be paid at time of booking with a valid payment option for which a Service Fee may apply. The flynas Gift Voucher is valid for bookings made within 12 months from the first day of validity. Validity begins from the issued date. The flynas Gift Voucher will automatically expire after the last day of validity and this date cannot be extended. To redeem a flynas Gift Voucher, a new booking using your flynas Gift Voucher must be made on or before the expiry date. The new booking can be for travel dates after the expiry date. flynas Gift Vouchers can be redeemed online at flynas.com or via the flynas Call Center.
In the event of experiencing trouble when redeeming a flynas Gift Voucher, please get in touch via the Contact us page.

4. Form of contract

To use the service, you have to provide the identification details requested. Your identification details are strictly personal and confidential. flynas takes the necessary organizational and technical measures in order to ensure an adequate use of the service. All information is accessed, managed and stored in a secure way at all times.

5. Passengers Rights & Responsibilities

All persons who purchase, redeem or attempt to purchase a flynas Gift Voucher, must have reached the legal age of majority in their country of residence at the time when the purchase is completed. You shall be deemed to have the authority to act on behalf of and to bind the person or persons named or included on the flynas Gift Voucher to these Terms and Conditions. Once your purchase is completed, you are legally bound to complete payment for the flynas Gift Voucher value and final price stated by the service. There will be no refunds, credits, or exchanges once your flynas Gift Voucher has been purchased.

6. flynas Rights & Responsibilities

flynas reserves the right to amend these Terms & Conditions without any notification. flynas will always take care to ensure your payment card details are kept safe and secure, in accordance with the Payment Card Industry Data Security Standard (PCI DSS). Your card details will be stored in a server behind a secure firewall, and only a limited number of authorized employees will be able to access this information. At all times, users will be able to get in touch via our Contact us page to claim money back in case of an incidence.
These Terms and Conditions shall be construed in all respects in accordance with the laws of England but in enforcing these Terms and Conditions, the laws of the user's country of residence at the time the purchase is made shall govern these Terms and Conditions. Without prejudice to your right under mandatory local laws to initiate legal proceedings before other competent courts, you submit to the exclusive jurisdiction of the courts of England for settlement of any dispute which might arise as a result of or in connection with these Terms and Conditions. These Terms and Conditions should be read in conjunction with flynas’ Conditions of Carriage and Privacy Policy and are hereby incorporated into and form part of these Terms and Conditions.
flynas reserves the right to void a flynas Gift Voucher, cancel bookings made with flynas Gift Vouchers, and bill alternative forms of payment if we reasonably believe or suspect that a flynas Gift Voucher was acquired, used or applied to a booking fraudulently, unlawfully or otherwise in violation of these Terms and Conditions.

7. Managing your use of cookies

Most web browsers (such as Internet Explorer, Mozilla Firefox and Safari) are set to automatically accept cookies as the default setting. If you don’t want to receive cookies or other tracking technologies, you can usually choose to set your browser to remove or reject browser cookies or to prompt you before accepting such a cookie. You can also delete cookies that have already been set. The "Help" function within your browser should tell you how. Note however, that if you use your browser settings to block or refuse cookies (including essential cookies) this may affect your use of our site, you may lose some of the functionality of our site and you may not be able to access all or parts of our site. Please also visit www.allaboutcookies.org for more information about cookies and how to disable them.

8. Contact

Questions, comments and requests regarding these Terms & Conditions should be made via the Contact us page.