FAQ

What is a flynas Gift Voucher?

A flynas Gift Voucher is an electronic cash-value voucher that can be used to purchase flights on flynas.com.

How can I purchase a flynas Gift Voucher?

You can purchase a flynas Gift Voucher at Flynas

In what denominations are flynas Gift Vouchers sold?

flynas Gift Vouchers are available in pre-defined denominations but you can also choose your own amount for the voucher (up to the defined maximum).

Is there a fee charged for a flynas Gift Voucher purchase?

No fee will be charged for your purchase. You only have to pay the flynas Gift Voucher value.

Is there a limit to how many flynas Gift Vouchers I can buy?

Up to 6 flynas Gift Vouchers of the same value can be purchased in each single transaction. Should you require to individually tailor your voucher, such as adding a personalized message, please purchase each voucher in a separate transaction.

Does the recipient have to be the person using the flynas Gift Voucher?

No, flynas Gift Vouchers are not nominative.

How will the recipient receive the flynas Gift Voucher?

  1. E-mail to yourself: You may choose to receive it to your e-mail with the flynas Gift Voucher attached, to give to the recipient personally.

  2. Or

  3. E-mail to the recipient: The flynas Gift Voucher will be sent automatically to the recipient via e-mail, with an optional personalised message from you.

How long does it take to receive a Gift Voucher?

Upon successful payment, the Gift Voucher will be issued and sent via e-mail. Expected delivery is within 1 hour.

What if I did not receive the email for my flynas Gift Voucher?

The email could have landed in your spam folder. If not, please contact our flynas Call Center and provide your purchase reference number.

How long is the flynas Gift Voucher valid?

The flynas Gift Voucher is valid for 12 months (1 year) from the purchase date. Please note that the booking must be completed within this time however the flight can be after this date. The validity period of a flynas Gift Voucher cannot be extended.

Where can I redeem the flynas Gift Voucher?

flynas Gift Vouchers can be redeemed at the last booking step (Review & Payment) on flynas.com. Please make sure that you did not select a third party service, including but not limited to, travel insurance, hotels or car hire. In those cases you will not be eligible to redeem the voucher.

flynas Gift Vouchers can also be redeemed via flynas Call Centre. Please note that a booking fee applies for all Call Centre bookings.

flynas Gift Vouchers cannot be redeemed for onboard purchases.

What can I use my flynas Gift Voucher for?

flynas Gift Vouchers can only be redeemed for the purchase of flynas operated flights that can be booked on flynas.com. The flynas Gift Voucher can also be redeemed at the time of booking against baggage, meals, seats, and associated taxes, charges and fees.

flynas Gift Vouchers are not applicable for third party services, including but not limited to, travel insurance, hotels and car hire.

What if the value of my flynas Gift Voucher is more than the price of my booking? Can I receive a refund of the remaining balance?

No, there is no refund for a remaining balance. Please also note that the flynas Gift Voucher cannot be used for another booking and that any remaining value will be forfeited.

What if the value of my flynas Gift Voucher is less than the price of my booking?

Costs not covered by the flynas Gift Voucher are required to be paid via other payment options. Please note that there may be a processing fee for using credit card and/or other payment options.

Can I modify the value of a flynas Gift Voucher once it is issued?

No, once a flynas Gift Voucher is issued, it cannot be modified or cancelled.

Are flynas Gift Vouchers refundable or redeemable for cash?

flynas Gift Vouchers are not refundable and cannot be redeemed for cash.

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